Customer relationship management

What is CRM?

Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

why we need nfra crm:

eresource CRM dashboard provides a real time snapshot of your organization’s key metrics. Using dashboard you can easily visualize the opportunities, approach, status of sales-lead in SPANCO model i.e Suspect Definition Prospect Identification, Approach -Analysis Evaluation and qualification of requirements, identification of the solution negotiation, Closing Finalization, Order Ongoing Account follow-up and Order management and sales monitoring.

Followup List: Follow up list enables you to maintain the follow ups of all sales call. Each sale Lead / Calls can be classified as per the priorities, such as Moderate, Low and High for easy identification.

Sales Lead: Sales lead module in eresource NFRA automates lead generation, lead tracking, follow-ups etc., in simple yet incredibly powerful manner.

It has provision to assign lead to other sales person
Track lead by sources, region and sales person.
Intimate leads to other Sales and Marketing associates
Email notifications for leads that are reassigned
Track sales lead through the sales cycle from lead generation to closing the sale and beyond.

Sales Enqiry: The most important factor in the sales enquiry is the provision to update/add BoQ items. eresource NFRA provides

Provision to Import BoQ data from Spreadsheet, Use existing BOQ or Manually capture BOQ information
Add Multiple BOM/Assembly for a BoQ. Capture Materials manually for a BOQ
Cut, copy and paste BoQ data between concurrently loaded projects

Sales Quotation: Apply Resources to multiple BOQ Items at one time.
Cut, copy and paste rates/rate between concurrently loaded projects
Provision to Export Subcontractor Activities in Spreadsheet.
Emailing subcontract Activity to Sub Contractor
Item pricing captured automatically from the master
Apply Installation and Service Cost to BOQ Items
Full audit trail of pricing
Build In provision to save rates of BOQ items for future use.
Replace or re-price currently assigned resources

Sales Order: Converting Order from Finally Ammended Estimation.

Sales Report: Sales Report in eresource NFRA provides you with several reports like Lead by Source, Lead by Region, Open Sales Agencing, Sales Performance Activity, Log and more..




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